Privacy Policy

Last Updated December 2025

Gruber’s Heating and Cooling respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we safeguard it, and the rights you have regarding your information. By using our website or services you agree to the practices described in this policy.

Information We Collect

We collect information in the following categories
• Identifying information such as name phone number email and service address
• HVAC system details photos or descriptions you provide for quotes or diagnostics
• Billing and payment information provided during purchases or service bookings
• Communications sent to us by email text phone or through online forms
• Website analytics including IP address device type browser type and pages visited
• Cookies and tracking data used for analytics and marketing purposes

We only collect information you voluntarily provide or that is automatically gathered by standard website technology.

How We Use Your Information

We use your information to
• Provide HVAC service quotes appointments installations and repairs
• Communicate regarding scheduling service updates and customer support
• Process secure payments and maintain transaction records
• Improve website performance customer experience and marketing effectiveness
• Send reminders promotions and service recommendations when you choose to receive them
• Meet legal requirements including tax recordkeeping fraud prevention and compliance obligations

Your information is never used for any purpose unrelated to legitimate business operations.

Sharing of Information

We do not sell your personal information. We may share information only with
• Payment processors and financial service providers
• Scheduling invoicing or CRM platforms that support our operations
• Warranty providers and manufacturer partners when required for claims
• Service providers who assist with website hosting analytics or marketing
• Government authorities when legally required such as during investigations
• Parties involved in protecting our legal rights safety or preventing fraud

All third parties are required to maintain confidentiality and may only use your data for the services they provide to us.

Data Protection and Security

We employ administrative technical and physical safeguards designed to protect your personal information including
• Encrypted payment transmission
• Secure data storage and access controls
• Limited access for authorized personnel only
• Regular system updates and security monitoring

Although no system is completely secure we take reasonable and industry standard measures to protect your data.

Cookies and Tracking Tools

Our website may use cookies pixels or analytics tools to
• Recognize repeat visitors
• Monitor website activity
• Serve relevant advertising or retargeting

You may block cookies through your browser settings though some website features may not function properly without them.

Your Rights and Choices

Depending on your location and applicable laws you may
• Request access to the personal data we hold
• Request changes or corrections
• Request deletion when legally permissible
• Opt out of marketing emails or text messages at any time
• Request information on how your data has been used or shared

To submit a privacy request email us at info@grubersheatingandcooling.com.

Retention of Information

We retain information only as long as necessary to
• Provide services
• Meet legal and tax obligations
• Resolve disputes
• Maintain business records

After retention requirements expire information is securely deleted.

Third Party Links

Our site may link to websites we do not own or control. We are not responsible for their privacy practices security or content.

Children’s Privacy

Our website and services are not directed toward children under 13 and we do not knowingly collect information from children. If such data is discovered we delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after changes are posted means you accept the revised policy.

Contact Information

For questions or privacy related requests contact
Gruber’s Heating and Cooling
Corcoran MN
info@grubersheatingandcooling.com
651 560 4141